Using Insurance at Selva

Begin by submitting the consultation request form on our website.

You'll be asked to:

• List the insurance plan you currently carry
• Share your ideal availability for sessions
• Indicate any preference for a specific clinician, if applicable

We recommend reviewing our Our Team page beforehand to learn more about each clinician's specialties and the insurance plans they accept.

Out-of-Network Option: If we do not accept your insurance, you may still work with us as an out-of-network (OON) client. Superbills are available upon request for potential reimbursement.

All Selva Wellness Collective clinicians offer complimentary consultations, though a consultation is not required to begin services.

After submitting your request, you may choose to schedule a complimentary consultation with the clinician you're matched with or have requested. This step is entirely optional.

A consultation may be helpful if you would like to:

• Ask questions about the clinician's therapeutic style or approach
• Share what you're hoping to work on in therapy
• Explore goodness-of-fit before committing
• Clarify logistics, including insurance and scheduling

If you already feel ready to begin therapy, you may opt to move directly to scheduling your first session without a consultation.

There is no pressure to commit during a consultation. Its purpose is simply to support informed decision-making.

Once you decide to move forward, you'll schedule your first session and receive access to our secure client portal.

Prior to your first appointment, you'll be asked to complete:

• Informed consent for services
• Intake questionnaires and clinical assessments
• Credit card information (required to keep on file)
• Insurance information

Therapy services cannot begin until all required documentation is completed.

While our administrative team verifies benefits on our end, clients are responsible for verifying and understanding their own insurance coverage.

Through the client portal, you'll receive a downloadable Insurance Verification Form (PDF). You will:

• Contact your insurance provider directly
• Ask specific questions about mental health benefits (deductibles, copays, coinsurance, authorization requirements, session limits, etc.)
• Complete the form in full

Once completed, please email the following to info@selvawellnesscollective.com:

• The completed Insurance Verification Form
• A copy of your government-issued photo ID

⏱️ Timing requirement: This information must be submitted at least 48 hours before your first scheduled session to allow time for benefit verification.

Why this step is required: Insurance benefits are often complex and may change throughout the year. This dual-verification process helps ensure you clearly understand your financial responsibility before services begin.

Please note: Insurance verification is not a guarantee of payment.

Once benefits are verified, you'll attend your scheduled session either in person or via telehealth, depending on your clinician and treatment plan.

After each session, your copay or coinsurance amount will be charged to the card on file within 24 hours.

Our billing team submits all required claims and documentation to your insurance company on your behalf.

In some cases:

• Claims may be processed differently than initially estimated
• Deductibles may apply after sessions begin
• Adjustments may be required once insurance responds

If any changes impact your balance, our team will communicate those updates clearly.